Frequently Asked Questions
Below are answers to commonly asked questions.
About our services
What do you mean by prices from?
This is our starting rate for each specific service, based on the average time spent. There are many other variables, that can add more time to your service.
- Dirty Guitars
- Rusty parts, that do move
- Stainless Steel frets
- Multi-stringed instruments, 7,8 String guitars, 5,6 String basses
- If you have any questions please let us know when you book
If my Service doesn’t qualify for the free freight what is the freight cost?
We have great discounted freight available. This is our way of making the whole process of getting your guitar to us as easy as possible. The size of your case and the weight of your instrument will factor into the end price. The prices are for one way we will discount for both directions.
Example Auckland $35 will be $60 total and Wellington $25 will be $40.
North Island
- Northland – From $35.00
- Auckland – From $35.00
- Waikato – From $30.00
- Bay of Plenty – From $30.00
- Gisborne – From $30.00
- Hawke’s Bay – From $27.50
- Taranaki – From $27.50
- Manawatū-Whanganui – From $27.50
- Wellington – From $25.00
South Island
- Tasman – From $20.00
- Nelson – From $20.00
- Marlborough – From $17.50
- West Coast – From $15.00
- Canterbury – From $15.00
- Otago – From $10.00
- Southland – From $10.00
Can I pay off my service?
Yes. Please request to discuss payment options prior to the work commencing.
Options available are
- AfterPay, a 5% surcharge may apply
- Progress payments, an agreed time to pay and finish the work by
About our Pre-order products, and delivery times
The bulk of our products come from the U.S We place orders monthly on the first Monday of the month. Except in December, we have no orders, and in January the order is on the 2nd Monday of the month due to freight congestion during the Christmas holidays.
- Arrival time, once orders are placed, is 2 weeks on average with FedEx Express.
How do I know what’s available to order and the stock status?
Products will display their stock status by the add to cart button.
If you have any other questions please contact us or chat with us via our WhatsApp.
Worldwide Shipping
KDG Ships worldwide we currently only have Australia loaded on our website.
- Australian order are sent via EMS with tracking
- ETA is about 2 weeks on average to get to you
- Please add this 2 weeks to any of our products displaying in Green Pre-order product.
Located somewhere else? Please contact us for a shipping quote.
